Customer Success License

Software and customer care service for VR-1. Included always in the purchase of the VR-1 headset.


Customer Success License includes 

  • Commercial license to Varjo’s eye tracking software 
  • Service requests routed directly to Varjo’s in-house customer support team 
  • Response to service requests within one business day 
  • 1-year limited warranty  
  • Free, expedited return and replacement service for VR-1 

Varjo’s Customer Success License is valid for 1 year from the purchase of the VR-1. The license will accompany all VR-1 purchases. It is possible to renew the Customer Success License to continue using the Varjo customer care services after the first year. You can continue using Varjo's software and eye tracking license without additional cost even if you don't renew the Customer Success License.