Customer Success License

Software and customer care service for VR-1. Included always in the purchase of the VR-1 headset.


Customer Success License includes 

  • Commercial license to Varjo’s eye tracking software 
  • Service requests routed directly to Varjo’s in-house customer support team 
  • Response to service requests within one business day 
  • Access and login credentials to Varjo’s customer care tools 
  • 1-year limited warranty  
  • Free, expedited return and replacement service for VR-1 

Varjo’s Customer Success License is valid for 1 year from the purchase of the VR-1. The license will accompany all VR-1 purchases. It is possible to renew the Customer Success License to continue using the Varjo software and customer care service after the first year.